![]() ![]() ![]() Christmas) this may take longer due to circumstances beyond our control. Delivery is kerbside only.ĭuring the busiest times of year (i.e. Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer. We accept no responsibility for DPD courier services.įor items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. At this time, it is up to you, the consignee, to collect the parcel within 7 days. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. ![]() For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.įor all regular orders placed after Monday 18th December, it is difficult to guarantee pre-Christmas delivery. We will endeavour to dispatch all goods ordered before our annual Christmas shut down. ![]()
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